FAQ

Have questions about your Kona coffee experience? We’ve got you covered! Below are answers to common questions about our tours, gate access, and what to expect. If you need further assistance, feel free to reach out!

After booking through Fair Harbor, you’ll receive the gate code and detailed driving directions. If you forget your gate code, call us at (808) 746-3287 and press 2 to retrieve it.

You can access driving directions on our Contact Page or find us on Google Maps.

We recommend wearing comfortable walking shoes, bringing a hat and sunscreen, and, of course, your love for great coffee!

Yes, we offer free parking for all our guests. Follow the signs upon arrival.

Yes! Children are welcome, but we ask that they remain supervised at all times. Please note that our Fire Roasting Tour is limited to guests aged 13 and above due to the open flame.

Our tours run rain or shine. In case of heavy rain, we may adjust the experience to ensure guest comfort.

The Kona Coffee Tour lasts approximately 45 minutes, while the Fire Roasting Tour is a more immersive experience.

Begin Your Journey with Rising Kona

Book now through Fair Harbor to receive your exclusive gate code and driving directions. If you forget this information, you can find driving directions on our Contact Page or on Google Maps.

Need your gate code? Call us at (808) 746-3287 and press 2 to retrieve it.

Book Now